Whether it is the "Gold in the Jar", quality of ingredients, reliability, or having your best interest at heart, I am describing the key elements that define the service of small business. This is what makes the difference between small business and big businesses where there is nobody home, nobody to answer the real questions and no real accountability.
People have been coming for years to our Sugar Loaf store, not just for the consistency in quality, but for advice, answers and a sense of connectedness in a world starting to lose its humanity. Our service cannot fail, because it involves our heart and soul, our small business is not about numbers and shareholders. Our responsibility will always be to our customers not to some absentee owner.
Think about it next time you buy: in a world of cause and effect who would have your best interest at heart?
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